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We strive to achieve 100% customer satisfaction. Before we start any project we require all customers to fill out an elaborate questionaire which acts as our creative guide for developing a unique conversion focused website for your brand. Each project receives up to two rounds of revisions during the design phase. If you are not happy with our designs we will refund your money on the spot. No questions asked. Our team has many years of design and marketing experience working with some of the top consumer brands. Most of our customers are estatic with our creative direction.
The foundation of any profitable Internet marketing campaign is a fundamentally sound and optimized website. Search Engine Optimization (also known as seo) and prospective client follow up is by far the best way to maintain a stream of free, qualified traffic flowing to your website. We offer add-on marketing packages including seo, keyword research, content/article writing, email & newsletter design & marketing, facebook/google campaign management and more. Need a custom quote; you can email us at firstname.lastname@example.org
Once the website is completed requests to: fix minor website bugs, add products, add blog posts (provided by the client), edit text, and add (or remove) images can be made via the RockStar (idea) client extranet (no phone calls or email). Only one request/task can be active at a single time. When one request is finished the next request in que can be started. Once a new request is active allow up to a 3 business day turn-around time. New feature/addon requests can also be made from our RockStar(idea) client extranet at a discounted rate of $75 / hr.
We found that our clients preferred payment plans over one-time fee projects. Monthly payments for recurring services provided by RockStar (idea) shall be made for a minimum of two years on the first of the month starting the month directly following the date that the service is authorized by Client. If client decides to cancel their service (or their payment method is declined and not made current) before the two years an invoice will be sent after 30 days of delinquency a 15% late payment fee will be assesed to their account requesting the total balance in full.
You can expect to work with your very own U.S. based project manager for the duration of your project. Upon filling out your elaborate questionaire we will schedule a kick-off conference call with you and your proejct manager. You will also be given a unique client login ID which you will grant you access to your preojct files, approval, and communication.
We believe the best things in life happen through collaboration which is why you will determine how quick (or how long) it takes to complete your project. All projects are approached using the agile 1-2 week sprint method. In order to ensure that your project is completed on time we require 100% availability by phone, web chat, and email. If delays in communication arise the project could be placed on hold and the timeline pushed back. We recommend purchasing your plan as soon as you have all web copy, images, etc. so we can get knee deep in code and Photoshop the second you click "Submit".